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Call us for all your car needs! 609-261-1228

TECHNET

CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.

  • Provide and honor CARQUEST manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

ASSOCIATIONS

  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • TECH-NET
  • AAA Approved Auto Repair
  • AutoWares - BTB - CSC
  • Car Care Aware

Testimonials

  • Great Service, friendly staff, all around pleasure to do business with. Their tow truck drivers are the most professional you will ever encounter!
    -Rich M.

  • I was getting my car towed to another shop in the morning. The driver, who was very professional, said if I took it to Bear they'd beat the price, fix it up, and have it to me later before I needed to go to work. They did it all. Very impressed. Will go here for regularly scheduled maintenance and any other automotive problems from now on. Great customer service too!
    -Eddie F.

  • I'd like to encourage everyone to give bear a shot. They're a local family ran business that has been here for decades. The husband, wife, and son run the shop with their friendly staff. I've taken each of my cars here for almost 10 years. The do good work at fair cost. I like that they do small work like oil changes and tire repairs all the way to engine and transmission work. I don't have to have different people for tires, oil changes, and major repairs which is a time saver.
    -Lee H.

  • Courteous, fast, professional work in towing me in, diagnosing my issue and completing repair. Job (starter replacement) came in below RepairPal median estimate, and was done really fast. All in all I would recommend this shop based on my experience there.
    -M.L. Hunt

  • Excellent towing service.Handled my old car as though it were a multi-million dollar classic! Brand new Flatbed truck, handled by a pro(Dan#49). I will save their number!
    -Carl S.

  • Great service, had my oil changed. No pressure for upgrades or other services. They did notice i needed new tires and drew up a quote, given to me when i paid, and we're not pushy about it at all. Great price too, will end up going back for more services in the future.
    -Carmella S.

  • I love Bear Tire and Auto. This is the only place that I trust to do the right thing by me and by my car. They are honest and up front; they tell you what needs to be fixed, what can wait, what you should be thinking about in the future, etc. They don't give you any BS pricing over the phone - they want to see the car and give you an honest price. They do great work in a timely matter. Their manager, JT, is an awesome guy to work with. I have several cars and I trust all of them to Bear Tire and Auto.
    -Steven P.