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Call us for all your car needs! 609-261-1228

TECHNET

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


What do I have to do to keep my car or truck's warranty in effect?


Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


My car is a leased vehicle. Am I responsible for maintenance?


Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


What parts should be replaced and at what intervals should these services be performed?


Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


How does the quality of aftermarket parts compare with original equipment parts?


Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


If I do have a warranty-related problem with a dealership, what rights do I have?


If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.

ASSOCIATIONS

  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • TECH-NET
  • AAA Approved Auto Repair
  • AutoWares - BTB - CSC
  • Car Care Aware

Testimonials

  • Great Service, friendly staff, all around pleasure to do business with. Their tow truck drivers are the most professional you will ever encounter!
    -Rich M.

  • I was getting my car towed to another shop in the morning. The driver, who was very professional, said if I took it to Bear they'd beat the price, fix it up, and have it to me later before I needed to go to work. They did it all. Very impressed. Will go here for regularly scheduled maintenance and any other automotive problems from now on. Great customer service too!
    -Eddie F.

  • I'd like to encourage everyone to give bear a shot. They're a local family ran business that has been here for decades. The husband, wife, and son run the shop with their friendly staff. I've taken each of my cars here for almost 10 years. The do good work at fair cost. I like that they do small work like oil changes and tire repairs all the way to engine and transmission work. I don't have to have different people for tires, oil changes, and major repairs which is a time saver.
    -Lee H.

  • Courteous, fast, professional work in towing me in, diagnosing my issue and completing repair. Job (starter replacement) came in below RepairPal median estimate, and was done really fast. All in all I would recommend this shop based on my experience there.
    -M.L. Hunt

  • Excellent towing service.Handled my old car as though it were a multi-million dollar classic! Brand new Flatbed truck, handled by a pro(Dan#49). I will save their number!
    -Carl S.

  • Great service, had my oil changed. No pressure for upgrades or other services. They did notice i needed new tires and drew up a quote, given to me when i paid, and we're not pushy about it at all. Great price too, will end up going back for more services in the future.
    -Carmella S.

  • I love Bear Tire and Auto. This is the only place that I trust to do the right thing by me and by my car. They are honest and up front; they tell you what needs to be fixed, what can wait, what you should be thinking about in the future, etc. They don't give you any BS pricing over the phone - they want to see the car and give you an honest price. They do great work in a timely matter. Their manager, JT, is an awesome guy to work with. I have several cars and I trust all of them to Bear Tire and Auto.
    -Steven P.