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Call us for all your car needs! 609-261-1228

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • TECH-NET
  • AAA Approved Auto Repair
  • Car Care Aware

Testimonials

  • Great Service, friendly staff, all around pleasure to do business with. Their tow truck drivers are the most professional you will ever encounter!
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  • I was getting my car towed to another shop in the morning. The driver, who was very professional, said if I took it to Bear they'd beat the price, fix it up, and have it to me later before I needed to go to work. They did it all. Very impressed. Will go here for regularly scheduled maintenance and any other automotive problems from now on. Great customer service too!
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  • I'd like to encourage everyone to give bear a shot. They're a local family ran business that has been here for decades. The husband, wife, and son run the shop with their friendly staff. I've taken each of my cars here for almost 10 years. The do good work at fair cost. I like that they do small work like oil changes and tire repairs all the way to engine and transmission work. I don't have to have different people for tires, oil changes, and major repairs which is a time saver.
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  • Courteous, fast, professional work in towing me in, diagnosing my issue and completing repair. Job (starter replacement) came in below RepairPal median estimate, and was done really fast. All in all I would recommend this shop based on my experience there.
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  • Excellent towing service.Handled my old car as though it were a multi-million dollar classic! Brand new Flatbed truck, handled by a pro(Dan#49). I will save their number!
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  • Great service, had my oil changed. No pressure for upgrades or other services. They did notice i needed new tires and drew up a quote, given to me when i paid, and we're not pushy about it at all. Great price too, will end up going back for more services in the future.
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  • I love Bear Tire and Auto. This is the only place that I trust to do the right thing by me and by my car. They are honest and up front; they tell you what needs to be fixed, what can wait, what you should be thinking about in the future, etc. They don't give you any BS pricing over the phone - they want to see the car and give you an honest price. They do great work in a timely matter. Their manager, JT, is an awesome guy to work with. I have several cars and I trust all of them to Bear Tire and Auto.
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