Best Auto Repair, Hainesport

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Call us for all your car needs! 609-261-1228

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 609-261-1228 or make an appointment online!

ASSOCIATIONS

  • AAA (American Automobile Association)
  • ASE (Automotive Service Excellence)
  • NAPA
  • AAA Approved Auto Repair
  • NAPA  Auto Care
  • Car Care Aware

Testimonials

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    Great Service, friendly staff, all around pleasure to do business with. Their tow truck drivers are the most professional you will ever encounter!

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    I was getting my car towed to another shop in the morning. The driver, who was very professional, said if I took it to Bear they'd beat the price, fix it up, and have it to me later before I needed to go to work. They did it all. Very impressed. Will go here for regularly scheduled maintenance and any other automotive problems from now on. Great customer service too!

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    I'd like to encourage everyone to give bear a shot. They're a local family ran business that has been here for decades. The husband, wife, and son run the shop with their friendly staff. I've taken each of my cars here for almost 10 years. The do good work at fair cost. I like that they do small work like oil changes and tire repairs all the way to engine and transmission work. I don't have to have different people for tires, oil changes, and major repairs which is a time saver.

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    Courteous, fast, professional work in towing me in, diagnosing my issue and completing repair. Job (starter replacement) came in below RepairPal median estimate, and was done really fast. All in all I would recommend this shop based on my experience there.

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    Excellent towing service.Handled my old car as though it were a multi-million dollar classic! Brand new Flatbed truck, handled by a pro(Dan#49). I will save their number!

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    Great service, had my oil changed. No pressure for upgrades or other services. They did notice i needed new tires and drew up a quote, given to me when i paid, and we're not pushy about it at all. Great price too, will end up going back for more services in the future.